If the answer to your question is not listed, our support team will be happy to assist you.
Telefone: +44 20 3318 0355
Service Monday to Friday 10am to 10pm.
Vivo Transfer Ltd. • 9 Percy Street • 3rd Floor
Suite 9 • Londres • UKW1T 1DL
Av. Garibaldi 1142 Sala 08 • Jardim Lancaster
Foz do Iguaçu • Paraná • 85.861-550
Visit our website's home page (www.vivotransfer.com), click on the REGISTER link, follow the instructions and complete all data requested on the online form. Alternatively, you can call 020 3318 0355 Monday to Friday, between 10h and 22h and register via telephone with one of our attendants. You will need to provide your personal details such as name, address, contact phone number and a valid personal email.
To complete your registration and certify your account for online remittances, please send us one proof of ID and one proof of Address as specified below.
IMPORTANT! PLEASE DO NOT SEND US PHOTOS OR SCANS BY SMART PHONES. ONLY SCANNED DOCUMENTS SEND BY EMAIL OR PHOTOCOPIES SENT BY POST WILL BE ACCEPTED. ALTERNATIVELY, YOU CAN PRESENT THE ORIGINALS AT OUR OFFICE ADDRESS IN CENTRAL LONDON
PROOF OF IDENTIFICATION:
PROOF OF ADDRESS (on your name and issued within the last 3 months*):
If you have any doubts, please do not hesitate in contacting us by email (firstname.lastname@example.org), or telephone at 020 3318 0355, Monday to Friday, from 10h to 22h.
- Annuity / monthly fee: £ 0.00
- Remittance Fee: £ 2.00
- Request to send registry information on file: £ 25.00
- Order cancellation: £ 25.00
Please note that the £2.00 remittance fee will be deducted from the total amount you pay for your order, and there will be no other deposit fee on receipt of funds in the destination country applied by Vivo Transfer.
For requests to send the registry information we have on your file, there is an administrative fee of £25.00.
Cancellation request: either at customer's request or if the cancellation was made by our credit control department (where the customer did not comply with the company guidelines and the legislation for remittances abroad), a fee of £ 25.00 will be deducted from the original amount in order to cover the bank charges to process the return payment.
You can place your request through our website (www.vivotransfer.com), by e-mail (email@example.com) or by telephone (020 3318 0355). If you are not yet a registered customer, you can register by clicking here.
If you are already a registered customer, always remember
to make an submission request BEFORE you transfer any amount to our
account (*). It is important to inform that, remittances with Vivo Transfer
should always be pre-authorized and released for payment only if the documentation of your
records are up to date.
At the moment we place your remittance, Vivo Transfer system will add a few pences to the value you'll pay (ie. £100.23), in order to give you an unique value for your order in our system. The total amount will be added in the final value we will pay. The added value will work only as an identifier of the deposit for your safety (**).
(**) Please note that VivoTransfer must receive the funds from you according the remittance instructions. In case these instructions are not followed, Vivo Transfer reserves the right to take no liability for any loss you may suffer in result of:
You have three options to make your remittance, and you don't need to leave your home for that!
DEBIT CARD: Sign in to your account on www.vivotransfer.com and choose the option 'PAY WITH DEBIT CARD'. Following our website instructions, choose the person you wish to send and complete the remittance inserting correctly your debit card details. You'll receive a confirmation of 'Successful Payment', if you don't receive this confirmation please contact us on 02033180355.
WARNING: our system do not accept credit card payments or third-party payments. Only payments from your personal debit card will be processed through your registration.
WARNING: we do not accept transfers of third-parties or from company accounts. Only transfers made through your personal account will be processed through your registration.
CASH: Go to our office in central London, and make a payment directly to our staff. Click here to see the address.
Note: We do not accept cheques as payment or cash deposit into our bank account.
Vivo Transfer is a company established in the United Kingdom
in 2008, and is part of the Cambio Real Inc. group, established in the United
States in 2004. Currently we have operations in the United States (CambioReal
US), UK (VivoTransfer) and Brazil (CambioReal BR).
We are a London-based company, duly registered with HM
Revenue & Customs (HMRC) and the Financial Conduct Authority (FCA), to
offer money remittance services. See our licenses by clicking here.
In the United States we are a company registered with the FinCEN (Department of Treasury), where we also offer the service of money remittance.
The government agencies and regulators that oversee Vivo Transfer are the same ones that regulate the banks in UK, therefore all operations carried out by Vivo Transfer have the same security as the ones carried out by a UK bank.
All transactions are conducted on our secure server, which uses SHA256 technology, the same used by all banks on the internet.
The information shared with Vivo Transfer is confidential and protected by the Data Protection Act 1998. As we are a company registered with the Information Commissioner's Office (UK), we have a duty to protect your personal information under penalty of the law in case of disclosure from our part.
To register with Vivo Transfer is quick and totally free! Our customers can send money from anywhere (through their personal account in the UK), to anyone in Brazil who has a current or savings account.
Certainly, the biggest advantages in using Vivo Transfer are: the convenience of being able to carry out transactions from anywhere, 24 hours a day, 7 days a week, in a safe and simple way, the guarantee of the best exchange rate and the agility in delivering the funds to your chosen destination.